WordPress Support and Cleanup
WordPress needs maintenance. Updates break things. Plugins conflict. Sites slow down. Security vulnerabilities appear. We handle all of it so you don’t have to — whether it’s a one-time fix or ongoing monthly support.
What WordPress support covers
WordPress is the most powerful CMS available for small businesses — but it requires regular attention. Core WordPress, themes, and plugins all release updates, and those updates can sometimes break functionality. Without someone watching and responding, a site can go from working to broken without the business owner even knowing.
Our WordPress support service handles the technical side so you can focus on running your business. Whether you need a one-time cleanup or a monthly support arrangement, we’ll keep your site running correctly.
Common problems we fix
- White screen of death after a plugin or theme update
- Site loading slowly due to plugin bloat or unoptimized images
- Contact form not sending email notifications
- Login issues or locked-out admin accounts
- Spam comments overwhelming the back end
- SSL certificate errors or mixed content warnings
- Google Search Console errors or manual actions
- Broken pages after a theme or builder update
- Database bloat slowing page load
- Security hardening after a hack or compromise
How support works
We offer two support structures depending on what you need:
One-time cleanup
You have a specific problem or your site is in rough shape and needs attention. We do a full audit, fix what’s broken, remove unnecessary plugins, update everything safely, optimize your database, and leave the site in a clean, working state.
- Full plugin and theme audit
- Safe update of all core files, themes, plugins
- Database cleanup and optimization
- Security scan and hardening
- Speed performance check
Monthly support plan
Ongoing support for businesses that want consistent maintenance without having to think about it. We handle monthly updates, backups, monitoring, and small content change requests — you have a reliable contact whenever something needs attention.
- Monthly plugin, theme, and core updates
- Off-site backups
- Uptime monitoring
- Priority response for issues
- Minor content updates included
Who this is for
- Small business owners who built their own site and now don’t have time to keep it updated
- Businesses whose site broke after an update and don’t know how to fix it
- Anyone who inherited a WordPress site from a previous developer and needs help understanding it
- Businesses that have had a site hacked and want it cleaned up and hardened
- Clients who completed a build with us and want ongoing support after the initial 30-day window
Frequently asked questions
How quickly can you fix a broken WordPress site?
For urgent issues like a site that’s down or showing errors, we aim to respond same business day and resolve most issues within 24–48 hours. For non-urgent cleanup projects, we typically start within 3–5 business days and complete within a week.
Do I need to give you access to my site?
Yes. We’ll need WordPress admin access and, depending on the issue, FTP/hosting access. We treat your credentials securely, use them only for the work at hand, and recommend you update passwords after the project is complete.
What if my site was hacked?
We handle site recovery after a compromise: malware removal, security scan, hardening, and preventive measures including strong passwords, two-factor authentication for admin accounts, and a web application firewall. We’ll also identify how the compromise likely happened so it doesn’t repeat.
Can you help me make content changes to my site?
Yes. Minor content updates — changing text, swapping an image, adding a new service description — are included in our monthly support plan. For larger content additions or new page builds, we’ll quote those separately.
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